Customer Service Support Representative

$1,000 - $3,000 monthly
  • Daiwa House Group
  • Remote
  • Oct 05, 2021
Part time Admin-Clerical Customer Service Finance General Business Professional Services

Job Description

We are in need of a skilled Customer Service Administration and Collection Agent that can manage a database of over 1000 -2000 clientele. This Project is basically for North America (United State of America and Canada) residents and it's a part-time/full-time basis for interested individuals and a completely remote job. More details will be provided upon indicating interest

 

Duties & Responsibilities:

! Communicate in writing via email and chat to ensure all customers have a positive experience with us.
! Establishes, organizes and maintains confidential customer information in global Service Management and CRM/IFS Sales databases
! Meet daily, weekly and monthly goals within an established time period
! Resolution of customer issues related to past due debt collections
! Make outbound and receive inbound calls to communicate with borrowers in regards to late or past-due accounts
! Problem solve with past-due customers to bring accounts current through payment negotiations
! Contact consumers by phone to resolve the outstanding balance owed
! Maintain a high level of customer service
! The ability to handle multiple projects and tasks at the same time
! Great attention to detail and are highly organized
! The ability to articulate themselves professionally Excellent written and spoken English


Qualification:

Excellent communication and listening skills
Ability to negotiate and be assertive and professional at all time
General computer knowledge and typing skills
Capability to adhere to schedule requirements